Lesson 1: FRIEND or FOE? Effective Communication that Works! by: Jennifer Kruse
We All Ask the Same Question:
Friend OR Foe?
Find a Way to Stay on Their "Friend Side."
Friends: Smile at You Look Happy to See You! Have a Kind Voice Wish to Talk Are Always Right Agree with You Share Common Ground Hear Their Friends! Find a Way to Make Them Right: "Yes...I AGREE! I Totally Understand. I Felt or Thought the SAME! BUT THEN... I Realized This: :) _____________________ :) (Insert Positive Thing) :) Walk Around Block With Them: Share the Story of YOUR Thoughts/Feelings/Experiences which Brought You from: Where THEY ARE NOW to Your NEW POSITIVE Thought/Belief. "I Realized it's NOT Healthy for ME to Worry About That Anymore." "I Feel So Much Better Now That _______." | Foes: Are NOT Smiling Don't Look Happy at All! Sound Crabby Want to Argue Are Always Wrong Disagree with You Defend Where They Stand Only Hear Their Friends! You Can Disagree & Argue: Telling Them HOW & WHY They are WRONG... but it Really Won't Help! :( Foes are Too Busy DEFENDING THEMSELVES from YOU... Foes Can't Hear You! They ONLY Hear Their Friends! :( The Moment YOU are Identified as their: "FOE" Their BRICK WALL of Defense Goes Up Between You! :( This Wall is Sound Proof! "Words of Reason" cannot Penetrate It! |
They Both Hear Their Friends!
Effective Communication Becomes EASY...
Simply Practice the Art of Staying on the "Friend Side!"

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